About Diary Contact FAQ

HIJULEZ FAQ

HOW DO WE CONTACT YOU? Meg can be reached at hijulezmeg@gmail.com to field any questions regarding order status or anything business-related, and Julez can be contacted at julez@hijulez.com for anything pertaining to design! We are more than happy to answer any questions you may have.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We process our transactions through Stripe, meaning that we accept all major credit cards as well as debit.

WHERE IS YOUR CLOTHING MADE?
All of our goods are either handmade by Julez or sustainably printed/embroidered in Vancouver, British Columbia through ethical means.

HOW DO YOU SELECT YOUR VINTAGE?
Each piece was sourced in either Paris, Florence or Vancouver and was selected for their quality fabrics and craftsmanship. These pieces are then reworked, embroidered, dyed and otherwise upcycled to ensure their longevity.

DO YOU SHIP INTERNATIONALLY?
You bet!

HOW LONG DOES SHIPPING TAKE?
All orders will be sent out within 2 weeks of being placed for made to order items and one week for one of a kind pieces that are finished.  All items are sent via Canada Post.  Depending on your location, it could be anywhere from one to three weeks for it to be delivered to you. Local (Vancouver) pick-up is always available at your leisure and can be organized through email (hijulezmeg@gmail.com)!

WHERE CAN WE FIND YOUR PRODUCTS IN-STORE?
Select pieces are currently stocked at One of a Few located in Vancouver’s Gastown, and can be found at varying local markets throughout the year. Check out our Instagram to keep posted on where we’ll be! @hijulez

CAN I RETURN/EXCHANGE MY ITEMS?
All embroidered HiJulez goods are guaranteed to last a lifetime. If the embroidery on your item unravels or is otherwise damaged, we will happily repair your item! Contact hijulezmeg@gmail.com to arrange your repair. Other HiJulez goods have a thirty-day exchange and return window. The customer is liable for shipping costs, and all returns/exchanges can be organized through email. If you are unsure of sizing or product details, please reach out and we will happily assist you in finding your perfect fit! Items are only accepted for returns/exchanges if the item is unworn, unwashed and still has its tags on!

HOW MUCH IS SHIPPING?
Shipping within Canada is CAD15$ and Shipping anywhere else is 30$.